Change is required, and the change leader has the authority to implement the change

Change Leadership Journal

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Top Stories

QUEBEC CITY, Feb. 8 /PRNewswire/ - Claude Lessard, Chairman and CEO of Cossette Inc., is pleased to announce the appointment of Brett Marchand as President and Chief Operating Officer of the company's global operations effective immediately. The appointment is the result of a two-year process during which Cossette identified and put in place a new generation of managers to lead the next phase of the company's growth. "Brett is a member of this new generation of managers who have been groomed to take over the future management of Cossette," says Lessard. "I have been working hard over the past two years on an orderly succession process and, with that in place, we are ready to take Cossette into a new era of growth." In his new role, Brett Marchand will have day-to-day resp... (more)

The Best of Times: 2009 ERP Software Industry Year in Review

ERP Journal on Ulitzer This last year was a time of ups and downs and highs and lows for many companies and individuals.  The enterprise software and ERP industry was no different, with the industry’s vendors, clients, and consultants all experiencing both high points and low points. However, despite a fair share of pessimism in business, among consumers, and certainly in the media, 2009... (more)

AT&T, Best Buy, BMW, AIG, and Many More Discuss Strategies for Consistent Customer Care Excellence at Every Touch Point

IQPC announces the 2nd Annual Customer Self-Service Summit being held at the Hilton Downtown Miami from February 22-24, 2010. The Customer Self-Service Summit will explore in-depth how to leverage multi-channel, high-touch technology interactions with customers to deliver on your goals of increasing customer retention and building of customer loyalty while maintaining a tight budget. “No... (more)

The Heart of Business

For decades, I have been a proponent of, and keynoter in the field of, Spirituality in the Workplace. There seem to be different names for it these days: the heart of business, corporate social responsibility, conscious capitalism, patient capitalism, bringing the heart to work. What it means, underneath all of the words, is that we recognize that we have a responsibility to care about e... (more)

Top Ten ERP Software Predictions for 2010

ERP Journal on Ulitzer A new decade is upon us and the ERP software industry looks quite different than it did at the start of the decade.  Ten years ago, the enterprise software space was booming, IT budgets were flush, and companies were replacing accounting systems left and right in preparation for Y2K. In contrast, the decade closes with depressed IT spending levels, revenue contract... (more)